Who WE Are

PrimeX: AI-driven logistics and e-commerce growth

PrimeX aims to shape up ‘Fulfillment and Last Mile’ services to provide a truly incredible online shopping experience. By extending our partnerships through a variety of services that streamline retailers’ fulfillments & full mile, PrimeX strives to overwhelm all stakeholders with boundless value and satisfaction.
PrimeX simplifies retailers’ operations and optimize services with a team that carry decades of global experience in Supply Chain Management, Fulfillment and Full mile.
Supported by leading technology, vast industry experience and market requirements PrimeX is firmly equipped to deliver on its promise.

Inception

PrimeX founded in 2022 to serve SMEs and entrepreneurs within Kuwait and the Gulf region by realigning the dynamic shift in E-commerce businesses and AI tools.

Experience

PrimeX team possesses decades of cumulative experience in supply chain management, fulfillment, first & last mile and logistic.

Sustainable Growth

Sustained with a large scope of ongoing research and development, PrimeX is firmly equipped to deliver on its promises to all clients & stakeholders.

Vision

To be your prime partner for fulfilment and full mile.

Mission

To deliver promises on time, every time with a smile

Values

Sustainability

Sustainability is a part of every decision within PrimeX to ensure a better future for the coming generations.

Integrity

An intangible asset of PrimeX that we prioritize and adopted as our slogan “Promise Delivered”.

Flexibility

Widely claimed rarely implemented, a promise to our partners that PrimeX will meet their requirements to optimize the services and fortify the partnership.

PrimeX fulfillment center

PrimeX fulfillment center is a facility utilized by companies to store, manage and distribute their products to customers. The principles of a fulfillment center are focused around efficiency, accuracy, and speed. Here are some of the key principles that we follow.

The products should be organized in a way that makes it easy for workers to locate and retrieve them quickly. This includes using proper labeling, shelving, and inventory management systems.
Our team rely on advanced Warehouse Management Systems to ensure accurate inventory levels for tracking and restocking to our partners at all times.
Our facility has systems in place for processing orders quickly and accurately. This includes verifying order details, picking the correct products, and packaging the products for shipping.
The center should have systems in place to handle customer inquiries, returns, and complaints in a timely and professional manner. This includes providing clear communication channels and addressing issues promptly

By following these principles, we ensure that our operations run efficiently and effectively, providing customers with a positive experience and helping businesses to grow and succeed.

Last Mile Delivery

The process of transporting goods or products from one location to another, typically from a seller to a buyer. In the world of e-commerce, delivery plays a crucial role in the customer experience. Customers expect fast, reliable, and affordable delivery options, and businesses need to be able to meet these expectations in order to remain competitive. PrimeX provides the edge by implementing key factors that influence delivery.

Speed

Customers expect fast delivery times, So PrimeX has multiple options as Boutique, Express, Same Day, Next Day, Scheduled and Reverse delivery options.

Customers expect their products to arrive on time and in good condition, therefore PrimeX drivers are trained and dedication towards strong quality control processes in place.

Overall, delivery is a critical aspect of the customer experience and a key factor in the success of businesses that sell products online.